Discovery interviews

8 landlord + 3 handyman interviews, track patterns as you go

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IntervieweeTypeDateWillingness to payTagsPain pointsAction
Denise OkaforLandlord2025-06-12Yes, $20-30 per monthmissed-access, trust-concernTenant missed the window twice, then 8 days to rebook. I now drive over to let the plumber in myself...
Marcus BellHandyman2025-06-11Landlord should pay, free for himapp-install-friction, missed-accessShows up, nobody home, no way to tell if the tenant knew. Loses half a day about once a week...
Priya RamanLandlord2025-06-10Maybe $10 per visitpricing-sensitive, missed-accessTexts the tenant, then texts the handyman, then texts the tenant again. Four units, all coordination by hand...
Tom KowalczykLandlord2025-06-07Unsure, wants to see a pilotliability-worry, trust-concernWorried about a stranger holding a code to a tenant's unit. Currently keeps a key and meets every trade...
Luis HerreraHandyman2025-06-05Not applicableapp-install-frictionWill not install another app. Fine with a text link if it opens a photo upload in one tap...
Angela WhitfieldLandlord2025-06-03$15 per month at mostpricing-sensitive, missed-accessHas 6 units across two buildings. Missed access delayed a water heater swap by a week last month...
Ray DunmoreLandlord2025-05-30No, already uses a lockboxpricing-sensitive, liability-worryUses one shared lockbox code and changes it quarterly. Does not see the need unless photos are included...

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